Task 1 - Usability Testing of a ATM

Introduction
Students from class BSC201B are require to develop and understanding about usability testing of something. For instance, to know the quality attribute that assesses how easy user interfaces are to use. Our group is developing usability testing of Cimb Bank Sdn. Bhd. Automatic Teller Machine (ATM) around Perak. Usability testing is a technique for ensuring that the intended users of a system can carry out the intended tasks efficiently, effectively and satisfactorily. It also can improve ease-of-use during the design process and known the error that occur. The task that our group has to do is to know the usability of ATM machine, and the task to know the usability testing is withdrawing money. The location of this usability testing of ATM machine is around Greentown, nearest with Kolej Poly-Tech Mara, Ipoh. Our group must find at least three respondents to test the usability. 

Findings

• Respondent 1

Based on observation, first respondents manage to perform the usability testing of ATM machine. The first respondent can perform faster than other respondent. However, the first respondent able to understand the button that provided in ATM Machine of CIMB Bank. She manage to complete the task of usability testing of ATM machine not more than a minute.

• Respondent 2

Respondent 2 is using CIMB bank to withdrawal money. It doesn't take much time to to withdrawal money. It is only take not more than a minute to finish it. The instruction of the machine is very easy so that make respondent 2 can perform the testing very fast without having misunderstanding the task.

• Respondent 3

Respondent 3 is using CIMB bank to to check the balance in his account. From our observation, the way respondent 3 using ATM machine is very fast without having any misunderstanding from the that had been given. The time respondent 3 perform usability testing is only 28 seconds.

CONCLUSION

In conclusion, all the three respondents manage to perform the usability testing of ATM machine of CIMB Bank. This usability is being testing because to know how easy for user or respondents about the user interface that provided in ATM Machine. Based on respondents, the by doing the usability testing of ATM Machine of CIMB Bank it can improving any error or problem that encounter during doing the testing and design process.